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Job Postings

COMMUNITY OUTREACH WORKER, Unsheltered Homelessness

Non Tested

Position Code:

Reference Number:

City of New Haven

Date Posted:

Job Posting:

Posting Expires:

Position Location:
Office of Housing & Homelessness

Position Description:

This is a full-time position with the Community Service Administration as a Community Outreach Worker operating in the field to conduct outreach and informational resources for people who are unhoused /unsheltered. This position will focus on the issues of unsheltered homeless individuals and families, including outreach and education, health, safety, and housing, while addressing quality of life issues. This position occasionally requires work to be performed in the evenings and on weekends.

Typical Duties and Responsibilities include:

  1. Collaborates with key community institutions, organizations, agencies, and individuals to plan, develop, and pilot innovative prevention strategies.
  2. Assist clients by connecting them to services to develop health and housing plans to secure permanent housing.
  3. Assists clients to develop plans and goals.
  4. Coaches clients in goal setting and effective self-management.
  5. Assists clients, who are experiencing homelessness, through conducting outreach and education; connects clients to services to secure permanent housing.
  6. Helps clients access medical and non-medical resources, including medical care, substance abuse treatment programs, housing programs, food services, etc.
  7. Provides ongoing follow-up, basic motivational interviewing, and goal setting with clients.
  8. Conducts program eligibility assessments and enrollment.
  9. Disseminates disease prevention materials and information.
  10. Administers group education programs in concert with community agencies, groups, and institutions.
  11. Maintains records of activities and enters information into database.
  12. Handles inventory of outreach project materials, equipment, and supplies.
  13. Conducts program evaluations and prepares programmatic reports for funding agency.
  14. Performs other related work as required.

Job Prerequisites:


Possession of an Associate’s Degree in Public Health, Social Work, or related field required; a Bachelor’s Degree in Public Health, Social Work, or related field preferred. Also, one to three years’ experience in outreach activities for a community health or social service agency;and the necessary knowledge, abilities and skills as stated in the job description, including but not limited to: Knowledge and experience with addressing chronic homelessness; Knowledge of New Haven’s social service network and community health programs; Ability to interact with diverse populations; Ability to facilitate group programs; Ability to maintain records, utilize a database, and prepare reports; Ability to establish relationships and work effectively with community partners; Ability to advocate for clients and to link them to services; Ability to maintain clients’ confidentiality; Proficiency with Microsoft Office Suite; Bi-lingual / Bi-cultural in Spanish helpful.


Must possess and maintain a valid CT driver’s license. 

See job posting and description for all requirements.

Application Procedure:


In order to be considered for this title, you must apply during the posting period via the online application portal. 

1) Go to

2) Click on the “Employment Opportunities” link in the right margin (or found under “Expand Menu” if on a handheld device) and follow all instructions provided on that page. You will need a valid, working email address to apply. 

Applications for this position only accepted online at . 

Please note that our method of communication with applicants is by email. In the application process, please provide us with a valid email address, and ensure you monitor your email, including spam or junk, for correspondence from our department. 

If you experience technical difficulties in the online application process, please contact our office at 203-946-8252 or email


SALARY minimum: $54,158 annualized

LOCAL 3144, RANGE 8 

This is a “Special Funds” position. As such, continued employment is contingent upon availability of future funding.

This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees. 

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening, (3) registration in the New Haven COVID Vaccination/Testing portal and providing proof of full vaccination as per the Mandatory COVID Vaccination/Testing Policy (available to review at ), and (4) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment. 

Current Bargaining Union Contract contains information on union membership, employee benefits, seniority, pensions, and more. It can be reviewed at

Job Type:
Full Time

Pay Type: